Responsible Gaming at bk990
We believe gambling should be entertaining, not stressful. This page explains the tools and guidance bk990 provides to keep every player in control.
Our Commitment to Safe Play
bk990 is committed to providing a safe, fair, and enjoyable online gaming environment for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, and Rangpur. We understand that for the vast majority of our players, gambling on cricket, slots, or live casino games is a fun form of entertainment. However, we also recognise that for a small number of people, gambling can become problematic, and we take that seriously.
Responsible gaming at bk990 means giving every player access to practical tools that help them set personal limits, take breaks when needed, and seek help if gambling stops being enjoyable. This page explains every tool and resource available to bk990 players. We encourage all players to read this page fully and to make use of these features proactively — before any issue arises, not only after.
Tools We Provide
bk990 provides a suite of responsible gaming controls that every registered player can activate at any time through their account settings or by contacting customer support. These tools are free, immediate, and private.
Understanding Problem Gambling
Problem gambling is not about how often you play or how much money is involved. It is defined by the negative impact gambling has on your life — your relationships, your finances, your work, or your mental health. Problem gambling can affect anyone, regardless of income level, age (within the 21+ adult bracket), or background.
The following warning signs may suggest that gambling has moved beyond entertainment. If any of these feel familiar, we strongly encourage you to use the tools on this page and reach out to our support team or a professional counselling service.
- Spending more money on gambling than you can afford to lose
- Borrowing money or selling possessions to fund gambling
- Feeling irritable, anxious, or restless when not gambling
- Gambling to escape personal problems or negative emotions
- Hiding the extent of your gambling from family or friends
- Repeatedly trying and failing to cut down or stop gambling
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to two or more, consider using one of the player protection tools available on bk990 or speaking to our support team.
Setting Deposit Limits
Deposit limits are one of the most effective tools for keeping gambling within a budget you are comfortable with. bk990 allows every player to set a daily, weekly, or monthly cap on total deposits. Once the cap is reached, no further deposits are accepted until the limit period resets — or until you contact support to request a reduction (reductions take effect immediately) or an increase (increases are subject to a mandatory 24-hour cooling-off period before taking effect, to prevent impulsive decisions).
We recommend that all players — not just those who feel they have a problem — use deposit limits as a standard budgeting practice. Treating your bk990 account like any other leisure budget (cinema tickets, dining out, sporting events) is the healthiest approach to online gambling. Setting a monthly limit that represents a genuine discretionary amount — one you would not miss if you lost it entirely — is the practical definition of responsible play.
Time-Out and Self-Exclusion
A time-out is a short break from the bk990 platform — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Your account balance is preserved and withdrawals can still be processed. Time-outs can be activated instantly via Account Settings or by contacting support. After the time-out period expires, your account is automatically reactivated.
Self-exclusion is a longer-term measure for players who feel they need a more serious break from gambling. bk990 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. During a self-exclusion period, your account is locked, you cannot create a new account on the platform, and bk990 will not send you marketing communications. Self-exclusion cannot be reversed during the chosen period — this is an intentional safety feature, not a technical limitation.
To request self-exclusion, contact our support team via live chat or email at [email protected]. Clearly state the duration you require. Our team will process the exclusion immediately, with no waiting period. If you request permanent closure, your account data will be retained only to the minimum extent required by applicable law, and you will not be re-admitted to the platform under any circumstances.
Protecting Minors
bk990 operates a strict 21+ age policy. During registration, all players are required to confirm they are aged 21 or above. bk990 conducts identity verification (KYC) checks to confirm player age, and any account found to belong to a person under 21 is immediately suspended and the account balance forfeited.
If you share a device with family members, including younger siblings or children, we recommend using device-level parental controls to prevent underage access to online gambling sites. Software such as NetNanny or similar parental control applications can restrict access at the operating system level. If you discover that a minor has accessed your bk990 account, contact our support team immediately.
Tips for Staying in Control
The following practical habits help keep gambling enjoyable and within healthy limits. We encourage all bk990 players to adopt these as part of their regular play routine.
- Set a strict budget before you start playing and stop when it is reached, regardless of whether you are winning or losing
- Never gamble money you need for essential expenses — rent, food, utilities, school fees, or family commitments
- Take regular breaks during play — step away from the screen every 30-60 minutes and do something unrelated
- Never gamble when you are under emotional stress, after a major personal loss, or when you have been drinking alcohol
- Treat every gambling session as entertainment with a fixed entertainment budget — not as a way to earn income
- Talk openly with someone you trust if gambling starts to feel like an obligation rather than a choice
Get Help — We Are Here for You
If you are concerned about your own gambling or the gambling behaviour of someone you care about, please reach out to our support team immediately. All enquiries are treated with complete confidentiality and without judgement. Our team is available 24 hours a day, 7 days a week, and can assist players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.
Visit our FAQ for quick answers, or learn more about who we are on the About Us page.